Hours & Policy

Spa Hours
Tuesday thru Friday
10 am to 7 pm
 
Saturday & Sunday
10 am to 6 pm
 
Click to Book Online
Or Call 510-895-2510
If you need other times/days or group sessions or back to back treatments please call or email to request to see if we can accommodate your request.
 
Rescheduling Policy
We understand that unanticipated events happen occasionally in everyone’s life. But due to the fact that alot of our appointments are booked back to back and even may be prebooked for weeks out we do instate a 24 hr advance notice requirement for rescheduling. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling or rescheduling all appointment. This allows the opportunity for someone else to schedule an appointment in it's place online or for us to call anyone on our waiting list.
 
A credit card or voucher number is required when making all appointments due to our 24hr Rescheduling Policy. Unfortunately we are unable to book and hold your appointment without one of these validations.
 
Less than 24Hr Notice
If you are unable to give us a 24 hour advance notice of your rescheduling, you will either be charged 25% of your appointment value or your voucher will be redeemed as used, second time will be 50% of your appointment value. This amount will be charged at the time of the rescheduling.

No-shows
Anyone who "No Show, No Call or when we call No Answer will be charged full price for your treatment at the end of the day, giving you time to call to reschedule your appointment. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours, since alot of our appointment are back to back. Depending upon how late you arrive determine if there is enough time remaining to start a treatment at all. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to us and other customers, please plan accordingly and be on time.

We look forward to serving you!